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Terms & Conditions

General Terms

Platinum Queenstown accepts payment by Visa, MasterCard & Union Pays a service fee of 2% applies, American Express a service fee of 3% applies and New Zealand Debit cards no service fee applies.

All reservations require valid credit card guarantee (VISA debit cards not accepted). Credit Cards are only used as a guarantee and no payments will be deducted unless cancellation / no show charges apply for accommodation reserved OR you have booked our Advance Purchase option OR your reservation is over the New Year period, at which time your card will be debited within 24 hours of you making the booking.

Platinum Queenstown reserves the right to cancel your reservation if you are unable to comply with this policy.

In the event of non-payment Platinum Queenstown reserves the right to charge the guarantor's credit card (supplied at the time of booking).

Any Guest making a booking must be over 25 years of age and all/any guests unaccompanied by a parent or legal guardian must also be over 25 years of age.

All bookings over the New Year period are required to be paid in full at the time of booking and are non-refundable.

No cancellation fee is payable on bookings cancelled up to 14 days prior to the date of arrival. A cancellation fee equal to the value of the first night's accommodation will be charged for cancellations received between 14 & 7 days prior to the date of arrival; full value of the booking will be charged for any cancellations received within 7 days prior to the date of arrival.

Returning Guests Special Offer Terms

We need to find you in our system, so please book under the same name.

Rates and villa types are subject to availability at the time of booking.

We will match prices in New Zealand Dollars including taxes.

Close out periods may apply.

Non-refundable bookings will remain on the same terms and conditions applicable to that special and will require full payment at the time of booking.

Returning Guest Offer only available to bookings made directly with us.